How to auto-acknowledge Pager Duty ticket?

#1

Hi,
We have a process where there is a Jira ticket auto create when someone create a PD ticket. Is it possible to auto-acknowledge the PD ticket for the person that on call?

Once it’s triggered, is there a way to auto-acknowledge?

Sometimes, we’re on call off hours, on holidays, etc

#2

Hi Trang, are you using Rundeck / Process Automation for that process?

Regards!

#3

We don’t have any process to Automation Acknowledge. Right now it will trigger if there’s an incident, then someone has to manually click “ACK” and Snooze it

#4

You could send a webhook to something like an AWS Lambda and then have logic there to automate the API request back to PagerDuty to acknowledge that incident.